Which plan does the free trial open?
The one you choose at sign-up — Express, Starter or Business — with all of its features, for 14 days, with no credit card. At the end of the trial the account becomes read-only: nothing is erased, your data stays viewable and exportable, and you activate the subscription whenever you decide. The Enterprise plan is sold on quote and has no self-serve trial.
How many users are included, and what does one more user cost?
Express: 2 users included · +$20/month per additional user. Starter: 5 users included · +$15/month per additional user. Business: 10 users included · office +$15 / field +$5 per month. Enterprise: 50 users and up — seats negotiated in the contract. A "field" seat is a worker who clocks in, fills in reports and files incidents from their phone; every other role (office, estimating, site supervisor, finance) is an "office" seat. Included seats cover the office first, and any overage is billed pro rata for the month.
Do I pay for my clients, my subcontractors or my accountant?
No. Your client reviews the estimate, signs it, follows the project and the invoices from a portal that requires no account — with no limit on clients. Your subcontractors have no account either: their compliance, invoices and releases are tracked from your project. Your accountant receives exports, or a Finance role if you invite them. Only the people who work INSIDE BatiCore count.
Is there a commitment? Can I change plans?
Monthly is commitment-free: you cancel at any time from Settings → Plan and billing, and you keep access until the end of the paid month. You change plans in the same place, whenever you want. Yearly bills ten months for twelve (two months free); it is not refunded pro rata if you leave mid-year.
What if BatiCore doesn't suit me after I've paid?
Seven days "satisfied or refunded" on your first payment: write to support@baticore.ca within the following seven days and we refund 100%, no questions asked. After that, the started month is not refunded — but your data stays exportable with no time limit.
Which accounting software does BatiCore work with?
BatiCore prepares; it does not replace your accounting. In every plan, Express included, it exports your invoices, payments and journals as CSV and in Acomba format, with FP-500 and GST34 reports ready for remittances; you import your clients from a CSV (including the Acomba export). QuickBooks Online sync is on the roadmap — you can vote for it in Settings → Integrations, and that vote decides the order.
I have several branches or several companies: which plan?
One branch is included in every plan — name your establishment and see its reports. Several branches, API access, the client portal on your own domain (white label) and a negotiated user volume belong to the Enterprise plan, on quote. Write to us: we look at your structure before pricing.
Is BatiCore available in English?
BatiCore is designed in French, for Québec. This website exists in English; the working interface is in French, and English — first for the documents you send to your clients, then for the interface — is on the roadmap. If it is an immediate need for you, tell us: it weighs in the order of the work.
Will I get help getting started, and how do I reach support?
Yes. The launch program includes onboarding help: import of your clients, Québec settings already in place (GST/QST, CCQ rates, holdback) and your first estimate with us. The per-module guide and the help centre are in the app. Support answers by email at support@baticore.ca within one business day; the Enterprise plan adds the phone.