Which plan does the free trial open?
The one you choose at sign-up — Starter or Business — with all of its features, for 7 days, with no credit card. At the end of the trial the account becomes read-only: nothing is erased, your data stays viewable and exportable, and you activate the subscription whenever you decide. The Enterprise plan is sold on quote and has no self-serve trial.
How many users are included, and what does one more user cost?
Starter: 1 user included · +$20/month per additional user. Business: 1 user included · +$20/month per additional user. Enterprise: Seats negotiated to your volume, in the contract. The price is the same whatever the role: roles protect your business (everyone sees only what they need), they do not change the price. A worker who clocks in and fills in reports from their phone needs the Field module, so the Business plan. A worker without an account still gets paid: their site supervisor's clock-in fills in their timesheet. One more user is billed pro rata for the month.
Do I pay for my clients, my subcontractors or my accountant?
No. Your client reviews the estimate, signs it, follows the project and the invoices from a portal that requires no account — with no limit on clients. Your subcontractors have no account either: their compliance, invoices and releases are tracked from your project. Your external accountant gets free access, one per company: the “External accountant” role reads and exports your invoices, payments, expenses, taxes and accounting exports, as well as the accountant file; two-factor authentication turns on in a minute, and you can require it. Only the members of your team who work INSIDE BatiCore count.
Is there a commitment? Can I change plans?
Monthly is commitment-free: you cancel at any time from Settings → Plan and billing, and you keep access until the end of the paid month. You change plans in the same place, whenever you want. Yearly bills ten months for twelve (two months free); it is not refunded pro rata if you leave mid-year.
What if BatiCore doesn't suit me after I've paid?
Seven days "satisfied or refunded" on your first payment: write to support@baticore.ca within the following seven days and we refund 100%, no questions asked. After that, the started month is not refunded — but your data stays exportable with no time limit.
Which accounting software does BatiCore work with?
BatiCore keeps your accountant's file, and it works with the software they already use. It is integrated with QuickBooks Online: in every plan, Starter included, your customers, invoices, credit notes and payments go there automatically, holdbacks included. For Acomba, Sage and others, it exports your invoices, payments and journals as CSV and in Acomba format, with FP-500 and GST34 reports ready for remittances; you import your clients from a CSV (including the Acomba export).
I have several branches or several companies: which plan?
One branch is included in every plan — name your establishment and see its reports. Several branches, API access, the client portal on your own domain (white label) and a negotiated user volume belong to the Enterprise plan, on quote. Write to us: we look at your structure before pricing.
Is BatiCore available in English?
Yes. BatiCore is designed in Québec, French first, and it also works in English: each user chooses the language of their interface, and each client can receive their documents — estimates, invoices, emails, client portal — in English, on request; French remains the default. The user guide is in French, and Québec acronyms (CCQ, CNESST, RBQ) stay in French.
Will I get help getting started, and how do I reach support?
Yes, in every plan and at no charge: a kickoff session with us — import of your clients and your price catalogue, Québec settings already in place (GST/QST, CCQ rates, holdback) and your first estimate. The per-module guide and the help centre are in the app. Support is included in every plan: write to support@baticore.ca.