Refund Policy

1 — 14-day free trial

Every new account gets a 14-day free trial to explore the service. This is your "try before you buy" period: no amount is charged during the trial and you can stop at any time, free of charge.

2 — 7-day money-back guarantee (first month)

If you are not satisfied after your first payment, write to us at support@baticore.ca within 7 days of that payment: we refund 100%, no questions asked. After that 7-day period, the first month is no longer refundable.

Once a refund is approved and processed by BatiCore through Stripe, the funds typically reappear on your card or account within 5 to 10 business days, depending on your financial institution. This delay applies to any refund provided for under this policy.

3 — Monthly subscriptions

Our plans (Express, Starter, Business, Entreprise) are monthly subscriptions with no commitment. You can cancel at any time from your settings; cancellation stops the renewal and you keep access until the end of the period already paid, after which the subscription ends.

No refund is granted for a month already started (apart from the 7-day guarantee in section 2). To avoid being charged for the following month, cancel before the renewal date.

4 — Automatic renewal

Your subscription renews automatically each month at the current rate, until cancelled. To avoid the next charge, cancel before the renewal date shown in your billing settings.

5 — Billing errors

In the event of a clear error attributable to BatiCore (double charge, incorrect amount), write to us at support@baticore.ca within 30 days of the transaction. After verification, we correct the error and refund any amount overcharged.

6 — Major outage or data loss

If a serious, documented problem attributable to BatiCore has caused loss of your data or a service interruption of more than 48 consecutive hours, a credit or refund may be granted, assessed case by case based on the actual impact. Entreprise clients also benefit from the credits provided in their service-level agreement (SLA).

7 — Discretionary refunds

Outside the cases above, a full or partial refund may be granted at BatiCore's sole discretion, as a goodwill gesture. This creates no right to any future refund.

8 — Suspension or termination for breach

If your account is suspended or terminated for non-payment or for breach of the Terms of Service, no refund is granted.

9 — Payment disputes

Before opening a dispute (chargeback) with your financial institution, contact us at support@baticore.ca: most situations are resolved faster directly. An unjustified chargeback may result in suspension of the account.

10 — Annual or enterprise agreements

Some Entreprise clients may enter into an annual or custom agreement (dedicated SLA, annual billing). Where applicable, the refund and cancellation terms specific to that agreement prevail over this policy.

11 — Changes

BatiCore may modify this policy. Any material change is announced by email or by an in-app notice, and the date at the top of this page is updated.